60-Days Money Back Guarantee.

Mostly it takes 4-8 weeks to see results and products can be returned for refund or replacement within 60 days of receipt of shipment.

For return, replace or repair your products, please fill the right form or contact us at support@norlanya.com, enclosing with your Name, Order ID Number (or receipt/invoice of your purchase), Purchase Chanel, Date of Purchase, Phone Number, and Description of Issue or Video, we will response in 24 working hours.

NORLANYA covers 1-Year Warranty for products.

If device isn’t working properly, we’ll repair it, or replace it with a new one. Customers are only responsible for shipping products back to us, and then wait for its return.

Notice:
* Power adapter, usb cord, controller or other accessories are not covered under the terms of the Warranty, but we cover 3-6 months warranty for them. Details please check “WARRANTY“.

* Be sure to wrap and pack it properly so that no damage due to shipping. Any damages caused by shipping are not covered under the terms of the Warranty.

* Return due to non-quality problem, be sure items are returned in GOOD and NEW condition, as we are only able to provide refunds for unopened, unused products in new condition.

*Please make sure to provide us with a tracking number.

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