NORLANYA Limited Warranty

NORLANYA stands behind the quality of its products and provides a limited commercial warranty for eligible products purchased directly from NORLANYA or through an authorized NORLANYA sales channel.

NORLANYA supplies both personal/home-use beauty devices and professional/commercial aesthetic equipment. Warranty terms differ depending on the type of product.

Product classification is determined by the product designation on the NORLANYA website, quotation, invoice or sales agreement rather than solely by the identity of the purchaser.

Where a quotation, invoice, sales agreement or product-specific warranty contains different terms, those specific terms take precedence over this general warranty.

This Limited Warranty is provided in addition to, and does not replace or limit, mandatory rights available under applicable law.

Choose the warranty applicable to your product

Personal & Home-Use Product Warranty

Unless otherwise stated on the product page, invoice or sales agreement, the standard commercial warranty periods are:

Main unit: twelve (12) months
Battery and charger: six (6) months
Other accessories supplied with the product: three (3) months

The warranty period begins on the date the product is delivered to the original purchaser.

What Is Covered

This Limited Warranty covers defects in materials or workmanship occurring during normal use in accordance with the applicable user manual and operating instructions.

If an eligible product is confirmed by NORLANYA to have a covered defect during the applicable warranty period, NORLANYA may, at its discretion:

  • repair the product;
  • replace the defective part or component; or
  • replace the product with the same or an equivalent product where repair is not reasonably practical.

For an approved warranty claim, NORLANYA will not charge for replacement parts or repair labor.

Warranty Shipping

The customer is responsible for the shipping cost of returning the product to the service location designated by NORLANYA.

After the covered repair or replacement has been completed, NORLANYA will bear the standard shipping cost of returning the repaired or replacement product to the customer.

Expedited shipping, customs duties, taxes, brokerage fees or other destination charges are not included unless otherwise agreed in writing.

Professional & Commercial Equipment Warranty

For professional and commercial aesthetic equipment, the applicable warranty terms may vary by product, component and usage conditions.

Unless otherwise specified in the quotation, invoice, sales agreement or product-specific warranty terms:

  • Main machine: 12 months
  • Battery and charger: 6 months
  • Handpieces, applicators, treatment heads, laser heads and energy-delivery modules: subject to the warranty period and/or usage limit specified for the particular product or component
  • Consumables and normal wear parts: not covered for normal consumption or wear, unless defective at delivery or otherwise specifically stated

Usage-Limited Components

Certain professional components may be subject to usage-based limits measured by:

  • shots or pulses;
  • treatment cycles;
  • operating hours; or
  • another usage counter specified for the product.

Where both a warranty time period and a usage limit are specified, warranty coverage ends when either limit is reached first.

For example, if a laser handpiece is specified as:

12 months or 3,000,000 pulses, whichever occurs first

the warranty ends when either 12 months have elapsed or 3,000,000 pulses have been reached.

Rated Service Life

A stated rated service life or expected operating life is not automatically the same as the warranty period.

For example:

Rated service life: up to 3,000,000 pulses

does not by itself mean that the component is warranted for 3,000,000 pulses unless the product-specific warranty expressly says so.

The applicable warranty period, usage limit and rated service life should be confirmed from the product specification, quotation, invoice, user manual or product-specific warranty terms.

Common Warranty Terms

Warranty Exclusions

Unless prohibited by applicable law, this Limited Warranty does not cover damage, malfunction or deterioration resulting from:

  • normal wear and tear;
  • cosmetic deterioration that does not affect normal operation;
  • accident, misuse, abuse or negligence;
  • improper handling, storage or transportation after delivery;
  • use outside the intended purpose of the product;
  • failure to follow installation, operating, cleaning or maintenance instructions;
  • unauthorized disassembly, modification or repair;
  • use of incompatible or unauthorized accessories, consumables, adapters or power supplies;
  • incorrect voltage, unstable electrical supply, electrical surge or improper electrical connection;
  • inadequate grounding;
  • liquid ingress, excessive moisture, corrosion or contamination except where the product is specifically designed for such exposure;
  • unsuitable water quality, insufficient cooling or inadequate ventilation where relevant;
  • fire, flooding, lightning, extreme environmental conditions or other external causes;
  • removal, alteration or illegibility of the product serial number or identification label where applicable; or
  • consumable items and components expected to wear through normal use.

Personal-use products used in professional or commercial environments may be excluded from warranty coverage where such use is inconsistent with the product’s intended purpose.

Warranty Claim Procedure

Before returning any product, please contact NORLANYA After-Sale Support and obtain return instructions.

Please provide, where applicable:

  • purchaser name and contact information;
  • product name and model;
  • serial number;
  • order number, invoice or proof of purchase;
  • purchase channel;
  • purchase date;
  • description of the problem; and
  • photos or videos showing the issue.

NORLANYA may first provide remote troubleshooting instructions.

Products returned without prior authorization may be delayed or refused.

Repaired or Replaced Products

Unless otherwise required by applicable law, repair or replacement does not restart the original warranty period.

The repaired product, replacement product or replacement part remains covered for the remainder of the original applicable warranty period.

Parts removed during warranty repair may become the property of NORLANYA where required for technical analysis or replacement processing.

Out-of-Warranty Service

If inspection determines that the reported issue is not covered by warranty, or if the warranty period has expired, NORLANYA may offer paid repair, replacement parts or technical service where available.

Applicable charges will be communicated to the customer for approval before paid service is performed.

If no product defect is found, reasonable inspection, handling or shipping charges may apply.

Purchases Through Dealers or Distributors

Products purchased through an authorized distributor, retailer or marketplace may also be subject to the seller’s return and service procedures.

NORLANYA may require proof of purchase and verification of the authorized sales channel before providing warranty service.

For professional equipment sold through an authorized distributor or dealer, the distributor may be responsible for first-line customer support, with NORLANYA providing second-line technical and warranty support where applicable.

Limitation of Liability

To the maximum extent permitted by applicable law, NORLANYA will not be liable for indirect, incidental, special or consequential losses resulting from the use of, inability to use, servicing or downtime of a product.

For professional or commercial equipment, this includes, where legally permitted, loss of business, revenue, anticipated profit, customers, appointments or treatment income resulting from equipment downtime.

Nothing in this Limited Warranty excludes or limits liability that cannot lawfully be excluded or limited.

Statutory Rights

This Limited Warranty is a voluntary commercial warranty provided by NORLANYA.

It does not affect mandatory rights or remedies available to purchasers under applicable consumer protection laws.

Where applicable law provides a longer legal guarantee period or additional mandatory remedies, those rights remain unaffected.